Question 1

How do I book a cleaner?

Accepted Answer

Book online in 60 seconds — enter your postcode, choose a date and cleaner, and pay securely. You'll get instant confirmation. You can also call our 24/7 line and we'll send a payment link by SMS.

Question 2

How long does a clean take?

Accepted Answer

You choose — book 3 to 8 hours depending on your space. A typical 2-bed home needs 3-4 hours for a regular clean, or 5-6 hours for a deep clean.

Question 3

Can I request the same cleaner each time?

Accepted Answer

Yes! When booking, you can select a specific cleaner. Many customers build an ongoing relationship with their preferred cleaner.

Question 4

What areas do you cover?

Accepted Answer

We're a local service in London and surrounding areas. Enter your postcode when booking to check coverage — it depends on cleaner availability in your area.

Question 5

Can I book for evenings or weekends?

Accepted Answer

Yes! Book any time slot that works for you — early mornings, evenings, or weekends. You choose the schedule.

Question 6

How much does it cost?

Accepted Answer

Regular cleaning is £20/hour, deep cleaning is £28/hour. Minimum 3 hours. Same rates for homes and offices. No hidden fees.

Question 7

What's the difference between regular and deep clean?

Accepted Answer

Regular cleaning covers dusting, vacuuming, mopping, bathrooms, and kitchen surfaces. Deep cleaning adds inside appliances, behind furniture, detailed scrubbing, and hard-to-reach areas.

Question 8

What's included in a regular clean?

Accepted Answer

Dusting, vacuuming, mopping, bathroom cleaning, kitchen surfaces, and making beds. We don't move heavy furniture or clean inside appliances — that's deep cleaning.

Question 9

Do I need to provide cleaning supplies?

Accepted Answer

Yes, customers provide supplies. This ensures we use products you trust in your space. Have your preferred cleaning products ready for your cleaner.

Question 10

Do you clean properties with pets?

Accepted Answer

Yes! Just let us know when booking. Note that pet hair removal takes extra time and some stubborn fur may remain.

Question 11

What's your cancellation policy?

Accepted Answer

Cancel with 24+ hours notice for a full refund. Less than 24 hours notice means a 50% refund. Cancel via your booking link (sent by SMS) or call our support line.

Question 12

How do I reschedule?

Accepted Answer

Use your booking management link or call us. Rescheduling with 24+ hours notice is free. With less notice, standard cancellation terms apply.

Question 13

What if my cleaner can't make it?

Accepted Answer

We'll find a replacement. If no replacement is available, you get a full refund. We'll always contact you first.

Question 14

What if the cleaner can't get in?

Accepted Answer

Lockouts are charged in full — please ensure your access instructions are clear. We waive the first lockout as a goodwill gesture.

Question 15

Are your cleaners vetted?

Accepted Answer

Yes. We check identity documents and verify right-to-work status with gov.uk before cleaners can accept jobs. All cleaners are independent professionals who meet our standards.

Question 16

Are you insured?

Accepted Answer

Yes. All cleans are covered by public liability insurance for accidental damage or injury. Report any damage within 24 hours with photos.

Question 17

What if something is damaged?

Accepted Answer

Report it within 24 hours with photos. We'll review and handle valid claims through our insurance. Pre-existing damage and wear aren't covered.

Question 18

What if I'm not happy with the clean?

Accepted Answer

Tell us within 4 hours and we'll send your cleaner back at no extra charge. If a re-clean isn't possible or doesn't resolve it, we may offer a refund at our discretion.

Question 19

How do I pay?

Accepted Answer

Pay securely by card when you book. We use Stripe, the same payment processor trusted by Amazon, Google, and millions of businesses worldwide. Your card details are encrypted with bank-level security (256-bit SSL) and we never store your payment information. We accept Visa, Mastercard, and American Express.

Question 20

Do you clean offices?

Accepted Answer

Yes! Same rates as homes. Select 'Office' when booking. We clean desks, common areas, kitchens, and bathrooms. We don't handle confidential documents or IT equipment.

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