Question 1

Why don't you have 'regular' and 'deep clean' options?

Accepted Answer

Because we think it's fairer. You pick your hours and add what you need — oven, fridge, windows, ironing. No confusing tiers, no upsells. You always know exactly what you're paying for.

Question 2

How is your pricing different from other cleaning companies?

Accepted Answer

Most companies advertise a low starting rate for a basic clean, then charge more for what you actually need. We have one flat rate — £20/hour, the same rate everywhere — and you build your clean from there. The price you see is the price you pay.

Question 3

How are cleaners matched to my booking?

Accepted Answer

We automatically match you with the best available cleaner based on your location, schedule, and needs. All our cleaners are vetted and verified — you're always in good hands.

Question 4

Can I book by phone?

Accepted Answer

Yes — call us any time, 24/7. Our booking line is always open. We'll take your details over the phone and send a payment link by SMS.

Question 5

Do you use cookies?

Accepted Answer

We use essential cookies to keep the site working and optional analytics cookies to understand how visitors use our site. You can accept or decline analytics cookies when you first visit, and change your preference any time via the "Manage cookies" link in the footer. We never use advertising or tracking cookies.

Question 6

How do I book a cleaner?

Accepted Answer

Book online in 60 seconds — enter your postcode, choose a date, and pay securely. We'll match you with the best cleaner for your area. You can also call our 24/7 line and we'll send a payment link by SMS.

Question 7

How long does a clean take?

Accepted Answer

You choose — book 4 to 8 hours depending on your needs. A typical 2-bed takes about 4 hours. Add extras like oven cleaning or ironing if you want a more thorough session.

Question 8

Will I get the same cleaner each time?

Accepted Answer

We try to match you with the same cleaner when possible. Our system prioritises consistency so you can build an ongoing relationship with someone who knows your home.

Question 9

What areas do you cover?

Accepted Answer

We're a local service in London and surrounding areas. Enter your postcode when booking to check coverage — it depends on cleaner availability in your area.

Question 10

Can I book for evenings or weekends?

Accepted Answer

Yes! We offer slots from 8am through to early evening (latest start 5pm), any day of the week including weekends. You choose the schedule.

Question 11

How much does it cost?

Accepted Answer

£20/hour, everywhere. 4-hour minimum booking. You choose the hours based on your space. Same rates for homes and offices. No hidden fees.

Question 12

What's included in a clean?

Accepted Answer

Our standard clean covers dusting, vacuuming, mopping, bathroom cleaning, kitchen surfaces, and making beds. Need more? Add extras like oven cleaning, fridge cleaning, inside windows, or inside cabinets when you book.

Question 13

How do I choose the right number of hours?

Accepted Answer

Our minimum booking is 4 hours. For smaller spaces, use the extra time for add-ons like oven, fridge, or cabinet cleaning. For larger homes: 3-bed ~4-5 hours, 4-bed ~5 hours, 5+ bed ~6+ hours. Add extra time for extras like oven or fridge cleaning.

Question 14

Do I need to provide cleaning supplies?

Accepted Answer

Yes, customers provide supplies. This ensures we use products you trust in your space. Have your preferred cleaning products ready for your cleaner.

Question 15

Do you clean properties with pets?

Accepted Answer

Yes! Just let us know when booking. Note that pet hair removal takes extra time and some stubborn fur may remain.

Question 16

What's your cancellation policy?

Accepted Answer

Cancel with 24+ hours notice for a full refund. Less than 24 hours notice means a 50% refund. Cancel via your booking link (sent by SMS) or call our support line.

Question 17

How do I reschedule?

Accepted Answer

Use your booking management link or call us. Rescheduling with 24+ hours notice is free. With less than 24 hours notice, give us a call and we'll see what we can do — ituire cancelling and rebooking.

Question 18

What if my cleaner can't make it?

Accepted Answer

We'll find a replacement. If no replacement is available, you get a full refund. We'll always contact you first.

Question 19

What if the cleaner can't get in?

Accepted Answer

Lockouts are charged in full — please ensure your access instructions are clear. We waive the first lockout as a goodwill gesture.

Question 20

Are your cleaners vetted?

Accepted Answer

Yes. We check identity documents and verify right-to-work status with gov.uk before cleaners can accept jobs. All cleaners are independent professionals who meet our standards.

Question 21

Are you insured?

Accepted Answer

Yes. All cleans are covered by public liability insurance for accidental damage or injury. Report any damage within 24 hours with photos.

Question 22

What if something is damaged?

Accepted Answer

Report it within 24 hours with photos. We'll review and handle valid claims through our insurance. Pre-existing damage and wear aren't covered.

Question 23

What if I'm not happy with the clean?

Accepted Answer

Tell us within 4 hours and we'll send your cleaner back at no extra charge. If a re-clean isn't possible or doesn't resolve it, we may offer a refund at our discretion.

Question 24

How do I pay?

Accepted Answer

Pay securely by card when you book. We use Stripe, the same payment processor trusted by Amazon, Google, and millions of businesses worldwide. Your card details are encrypted with bank-level security (256-bit SSL) and we never store your payment information. We accept Visa, Mastercard, and American Express.

Question 25

Do you clean offices?

Accepted Answer

Yes! Same rates as homes. Select 'Office' when booking. We clean desks, common areas, kitchens, and bathrooms. We don't handle confidential documents or IT equipment.

Frequently Asked Questions

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Office Cleaning